AGS Service Account Representative
Looking for your next adventure? Adecco Staffing is looking for a Service Account Representative in Schertz TX
Assignment Length- temp- 3-4months
Pay Rate- $20.00 Hr. 100% onsite
Please note this is not an entry level position. Must have strong Customer Service skills and trouble shooting skills is a plus
Job Description
PRINCIPAL
Responsibilities:
1. Communicates with store managers, maintenance personnel, and other customer personnel as needed.
2. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating
online systems based off specific parameters supplied by Service Managers and relationship holders.
3. Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
4. Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
5. Maintain customer records using Hussmann and customer based automated systems.
6. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
7. Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
8. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
9. Additional responsibilities as assigned.
Why work for Adecco Staffing
Weekly pay
Awesome Benefits!
If you meet these qualifications, are and are interested in knowing more about this position, click APPLY NOW!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Estimated Salary: $20 to $28 per hour based on qualifications.
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